PAYMENT AND BILLING
Q: Why won’t my credit card payment go through?
A: Ensure that the billing address you enter matches the address on your credit card statement. If the issue persists, please contact your bank or credit card provider.
For further assistance, you can also reach out to our customer service team at supportteam@dancorsolutions.com.
ORDERS
Q: How can I check the status of my order?
A: To check the status of your order, log into your account and navigate to the “Order History” section. You can also click on the tracking link provided in your order confirmation email.
Q: What should I do if I received the wrong order?
A: If you received an incorrect order, please contact our customer service team at supportteam@dancorsolutions.com with your order number and details of the incorrect items. We will resolve the issue as quickly as possible.
Q: How do I cancel my order?
A: To cancel your order, please contact our customer service team at supportteam@dancorsolutions.com within 2-4 hours of placing the order. If the order has been shipped, you will need to follow our return process.
Q: How can I update my shipping address?
A: If you need to update your shipping address, please contact our customer service team at supportteam@dancorsolutions.com as soon as possible. Changes can only be made before the order ships.
Q: How can I get my tracking number?
A: You can find your tracking number in the order confirmation email sent to you after your order shipped. Additionally, you can log into your account and view the tracking information in the “Order History” section.
ACCOUNT
Q: What should I do if I can’t log into my account?
A: If you are having trouble logging into your account, please ensure you are using the correct email and password. Try clearing your browser cache and cookies, then attempt to log in again. If the issue persists, contact our customer service team at supportteam@dancorsolutions.com for assistance.
Q: How do I reset my password?
A: To reset your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions on how to reset your password.
PRODUCTS AND REQUESTS
Q: How can I request a new product?
A: We welcome new product suggestions. Please send your request to supportteam@dancorsolutions.com and our product team will review your suggestion.
Q: Where can I find the apparel size chart?
A: You can find the size chart on each product page under the “Size Guide” link. If you have specific questions about sizing, please contact our customer service team at supportteam@dancorsolutions.com.
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Your storefront is powered by Dancor Solutions—a trusted partner in custom print, promotional products, and branded storefronts. We specialize in creating tailored solutions that simplify ordering, enhance brand consistency, and support your internal teams and end users.
Whether you’re ordering apparel, signage, print materials, or promotional items, your Storefront is built to deliver a seamless, efficient experience.
NEED HELP?
We’re here to support you!
Email: supportteam@dancorsolutions.com
Phone: 614-737-3229
Support Hours: Monday–Friday, 8:00 AM – 5:00 PM (EST)
Our support team is available to help with anything from navigating the Storefront to troubleshooting order issues.
WANT TO LEARN MORE?
Curious about who’s behind your storefront?
Click here to meet the team at Dancor Solutions, and here to see how we help organizations like yours streamline branded ordering, distribution, and promotional solutions.
We're also proud to be partnered with Ignite, a people-first engagement agency that helps organizations elevate culture, connection, and purpose through strategic recognition, events, and communications.
Together, Dancor and Ignite deliver powerful, end-to-end solutions that support both brand and people."; --text-color-carousel: rgba(255, 255, 255, 1); --text-size-h1: 65px; --homepage-carousel-slide-1-image: Assets/UMSWB_Banner3.png; --cust-footer-column2-row3-link: " "; --cust-footer-column1-row1-link: "/AboutUs"; --cust-footer-column1-row2-link: "/cart"; --cust-footer-column1-row3-link: "/order-history"; --cust-footer-column2-header: " "; --cust-footer-column2-row1: " "; --cust-footer-column2-row1-link: " "; --cust-footer-column2-row2: " "; --cust-footer-column2-row2-link: " "; --cust-footer-column3-row3-link: "mailto: supportteam@dancorsolutions.com"; /*/ThemeEditorVariables*/ /*UserVariables*/ /*/UserVariables*/ }